For urgent matters after hours, ring 000 or National Home Dr Service 137425.
The Olsen Avenue Medical Centre is a fully accredited practice by AGPAL. Being accredited means that our general practice is committed to a comprehensive program which involves:
- Engaging our whole practice team to review our practice’s systems and processes.
- Opening our practice doors to allow a team of independent surveyors to assess how our practice operates.
- Assessment of our practice, and achievement of the nationally recognised Royal Australian College of General Practitioners (RACGP) Standards for general practices, that focus on health care quality and patient safety.
As a member of the community you may be surprised to learn that general practice accreditation is a voluntary process – which means not all practices undergo an independent on-site assessment on a regular basis.
Achievement of AGPAL accreditation reassures you that our doctors and practice team are committed to providing you with high quality health care in a safe environment.
Next time you visit our practice be sure to look out for the AGPAL Accredited General Practice Symbol (below) or our accreditation certificate. Our practice team is proud of this achievement and as part of this process we continuously strive to make quality improvements to better your patient experience.
Australian General Practice Accreditation Limited (AGPAL) is a not-for-profit independent provider of general practice accreditation in Australia. To learn more about the benefits of accreditation to you, your family and the Australian community visit AGPAL
Our friendly reception staff are available to make appointments or help you in any way.
All patient information and medical records are strictly confidential. Please feel free to talk to your doctor or the practice manager if you have any complaints or suggestions, or contact the Office of Health Ombudsman, PO Box 13281, Brisbane, 4003, Tel 133646.
Our practice is conveniently located in the Parkwood Tower Plaza with ample parking and is very close to a bus stop. A pathology collection centre (SNP) is available on-site.
We value patient feedback at Olsen Avenue Medical Centre. Please speak to your doctor or our practice manager if you have any comments or concerns. Our goal is to address and resolve issues directly, however should you need to you can escalate a complaint to:
Office of the Health Ombudsman
PO Box 13281
Brisbane Qld 4003
Ph: 133 646